Gaitor provides support through:

We do not offer phone support.

All Gaitor users — including Free, Lite, Pro, and Max plans — have access to:

Support response times may vary depending on plan level and ticket volume.

If you can log into your account:

Log into your Gaitor dashboard.

Open the support messenger inside the app.

Search help documentation directly within the messenger, or send a message describing your issue.

If your request requires review from our team, we will follow up via email.

If you are browsing the Help Center while logged in:

If additional investigation is required, we will respond via email.

If you cannot access your account:

You must use the “Forgot Password” option on the login screen to reset your password.

For security reasons, we cannot manually reset passwords for users.

Use the support messenger from the Help Center and select the option indicating you cannot log in.

From there, our team can assist with:

You may be asked to verify account or billing details before changes can be made.

If you are on a paid plan and need help with:

You can manage most changes directly in your account settings.

If something isn’t working correctly, contact us through the in-app messenger and we will assist.

Gaitor does not offer refunds.

To help us resolve your issue quickly, include:

The more context you provide, the faster we can help.