When am I charged?
You're charged on the date you subscribe, and on the same date each month (or year, for annual plans) thereafter.
Where can I find my invoices?
Go to Settings > Billing > Invoice History. You can download PDF invoices for any billing period. Invoices also serve as receipts — each one includes the date, amount, and payment method used.
Upgrading your plan
Go to Settings > Billing > Change Plan. Upgrades take effect immediately and you'll be charged a pro-rated amount for the remainder of your current billing cycle.
Downgrading your plan
Go to Settings > Billing > Change Plan. Downgrades take effect at the end of your current billing cycle. You keep access to your current plan's features until then. Monthly credits do not carry over when you downgrade, but top-up credits stay in your account.
Why was my payment declined?
Common reasons:
Insufficient funds on the card
Card has expired — update your payment method in Settings > Billing
Your bank flagged the charge — contact your bank to approve it
Incorrect billing address — make sure it matches your card's registered address
After fixing the issue, retry in Settings > Billing > Retry Payment.
Annual billing
Annual billing saves you a discount compared to monthly. Switch to annual anytime in Settings > Billing.
Adding a Tax ID or VAT number
Business customers can add a Tax ID or VAT number in Settings > Billing > Tax Information. It will appear on all future invoices.